People

If you have never heard about the Service Profit Chain or how it can help you to improve employee and customer loyalty and the profitability of your business then we would encourage you to read on. Using financial reports alone to manage your business is like driving in the rain using nothing more than your rear-vision mirror. You can see where you've been, but not where you are going. Financial reports are retrospective not prospective. Service Profit Chain can change that by helping you to focus on the things that drive success and through the use of predictive indicators. It takes time, it takes senior-level commitment, but it works. Click on the button below to learn more.

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Process

Whether your business is relativey new or has been established for many years, whether you have been in your job for days or decades, you can't afford to rest on your laurels. Somewhere around eighty-five to ninety percent (85-90%) of the reasons for failures in business are deficiencies in systems and processes rather than in people. (Deming Institute).
It is essential to ongoing success that processes and procedures are reviewed on a regular basis to ensure that they are both effective and efficent. Systems, processes and procedures help provide employee capability and enable them to do their job, including developing loyal customers, as effectively as possible.