Escape Velocity for Business uses both internal and third-party resources to conduct both Employee and Customer satisfaction and loyalty surveys. The results of these surveys are considered predictive indicators with falling Employee and Customer loyalty metrics invariably leading to poorer financial performance.

Every organisation should conduct at least biannual or annual customer satisfaction surveys. In more transactional environments, such as call centres, service centres, medical centres, and field services periodic customer satisfaction surveys are neither timely enough nor appropriate. Ongoing Net Promoter Score (NPS) techniques should be used in these environments with results presented to management at least monthly.

Pricing is based on the number of questions and participants in each survey. For further information please email service@escapevelocityforbusiness.com.au or use our Contact Us page.